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FAQs

General Frequently Asked Questions

Everything you might want to know should be here. If you have a question that isn't on this list please contact us for more information. We would be happy to answer all your questions. 

Delivery

How long will it take to deliver?

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UK - 3 to 5 working days 

EU - 5 to 7 working days

Everywhere else - 7 to 10 working days
(Please note, due to COVID & Brexit, many services are taking longer than usual)

How long does it take for you to dispatch?

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We dispatch items within 24 hours.

Returning an item

What is your return policy?

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It's super easy to return an Item. Just contact us within 30 days of your purchase to initiate the process.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item in the same condition that you received it.

Would I need to pay for returns?

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No. We would provide the appropriate packaging with labels attached. Please be aware that the product does have to be in a resalable condition for a refund to take place.

Questions

Can I submit my own questions

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Have a question that you do not see here? Please use our contact form to submit your own question. You might even see them here after we review your query.

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